I want to know the nearest interchange and the time required from the nearest interchange.
About 3km (about 7.5 minutes by car) from Matsumoto Interchange, Nagano Expressway.
I want to know the nearest station and the time required from the nearest station.
About 450m(a 6-minute walk) from JR Kita-Matsumoto Station - Oshiroguchi exit.
However, Kita-Matsumoto Station has a small number of trains, so it is convenient to use JR Matsumoto Station.
It is about 800m from Matsumoto Station - Oshiroguchi exit. To the hotel, about 10 minutes on foot and about 4 minutes by car.
Tell me about the distance from the express bus terminal and the time required.
The Matsumoto Bus Terminal is located in front of JR Matsumoto Station.
From the Bus Terminal, it is about 1 km to the hotel, 13 minutes on foot and about 5 minutes by car.
I want to know access from Matsumoto Airport.
Take the Airport bus to Matsumoto Bus Terminal. From there, the hotel is about 1 km.
Is there a hotel parking lot?
We have about 40 parking lots exclusively for hotels, including 7 on-site.
If you use the parking lot, please let us know at the time of booking (1,000 yen is required - per vehicle per night).
Parking reservations must be made on a first-come, first-served basis.
How much is the parking fee?
1,000 yen per vehicle per night.
Can I specify the location of the parking lot?
On-site parking is on a first come, first served basis. Advance reservations are not available.
Other private parking lots will be designated by the hotel in principle.
Please contact the hotel if you have any questions about parking.
Check-in, Check-out / Payment / Baggage Storage / Closing Time
What are the check-in and check-out times?
Check-in from 15:00 to 24:00 (from 3:00 pm to midnight) and check-out by 10:00 the following morning.
What should I do if I can't meet the scheduled check-in time?
Call the hotel and let us know your estimated time of arrival.
Especially if you are about to pass midnight, please contact us in advance.
Is early check-in available?
In principle, check-in before 15:00 is not possible.
Is late check-out possible?
Up to 2 hours (until 12:00 noon). 10% of the accommodation price will be charged per hour.
After 12:00 noon, you will be charged one night's accommodation.
From what time is the reception open?
The reception is open from 5:00 to 25:00 (from 5:00 AM to 1:00 in the middle of the midnight).
Please check in by 24:00 (midnight).
Is there a curfew?
For safety reasons, the entrance is locked from 24:00 to 5:00 (12:00 midnight to 5:00 the next morning).
The guests who have already checked in can unlock with the room card key.
Please bring your room card key when you go out.
Automatic check-in by machine ... can anyone operate?
We have machines that allows guests to do check-in and check-out by yourself, but don't worry.
The reception is not unmanned, and staff will assist you with check-in and guide you to the hotel.
The machine is easy to operate, and multilingual display is possible.
I want to know the type of payment.
Please pay by credit card or cash. Check-in machines accept both cards and cash.
Can you keep my luggage before check-in and after check-out ?
Yes, we can keep it.
However, we cannot keep valuables, frozen or refrigerated items.
Please contact the hotel for details.
Rooms
I want to know the type of rooms.
There are Single room, Double room, Deluxe Double room, Twin room, Premium room (large twin) and Universal room.
-Single and Universal has a 140cm width bed, both of which can be used by 1 or 2 people per room.
-Double and Deluxe Double has a 150cm width bed, both of which can be used by 1 or 2 people per room.
-The Premium Room (Large Twin) has 2 beds 140cm wide and a sofa bed, so it can be used as a triple room.
Is Wi-Fi free?
Yes, free Wi-Fi is available.
We will tell you the SSID and passcode at your check-in.
You can also check them on your TV screen.
In-room amenities, what do you have ?
Most things you need for your stay are in the guest room or on the shelf - ground floor.
[In-room amenities] Kettle, Hair dryer, Refrigerator, Humidified air purifier (Panasonic), Safety box (Small safe), Emergency flashlight, Shoe spatula
[Toiletries] Spray deodorant, Toothbrush, Towels, Shampoo, Hair conditioner, Body soap
[Shelf on the 1st floor] In-house wear, Cotton pad, Cotton swab, Cleansing, Lotion, Milky lotion, Tea bag, Memory foam pillow, Iron and Ironing board
[Each floor] Pants (trousers) presser
Can I watch a movie on the TV in my room ?
You can watch regular TV broadcasts and hotel information on your TV.
We do not provide services such as VOD.
Tell me any precautions during my stay.
We appreciate your understanding and cooperation.
-The door is auto-locked. Please be sure to carry your room card key when you leave The room.
-Refrigerators are designed to be eco-friendly, so they are not always energized.
When you use, please turn on the switch on the room furniture.
-There is no extension phone in the room.
When you need to call the reception, the extension phone is in front of the elevator (2nd to 6th floors).
Facilities / Service
I heard all guest rooms are non-smoking... Where can I smoke?
This hotel is basically non-smoking.
However, there is one place where you can smoke. That is the smoking room on the ground floor.
A smoke inhaler and ashtrays are in it .
What are the facilities other than guest rooms?
<Breakfast restaurant> <Communal baths; Men/Women> <Smoking room> <Universal toilet: Toilet with handrail, ostomate, baby chair> <Utility room: Vending machine, ice machine, Microwave, Laundromat>
All are on the ground floor.
Can I buy alcoholic drinks and snacks at the hotel?
Yes, you can buy alcoholic drinks and snacks at the vending machine on the ground floor.
There is also an ice machine next to the vending machine.
Can I do laundry at the hotel?
Yes, you can wash at the laundromat on the ground floor.
〈Washing machine〉 300 JPY per time 〈Dryer〉100 JPY for 30 minutes. Please prepare small change.
No need to bring detergent, the washing machines input detergent automatically.
You can rent Irons and ironing boards, free of charge.
Do you have a microwave oven?
Yes, we have a microwave in the utility room on the groud floor.
There is also a vending machine, ice machine and laundromat in the same room.
Do you have pants (trousers) pressers?
Yes, pants (trousers) pressers are available for rental on each floor. Please use it in your room.
Breakfast
I made a reservation for a plan without breakfast. Can I order breakfast at or after check-in?
Yes. Even if you book without meals, you can purchase a breakfast voucher after you arrive at the hotel.
However, if you make a reservation with a plan with breakfast, it is cheaper than the local breakfast rate.
The local rate is 880 JPY, including consumption tax.
Where and when can I have breakfast?
Breakfast restaurant is "BAKERY CAFÉ" on the ground floor.
Open from 6:30 to 9:00 in the morning. The entrance deadline is 8:45.
Can I reserve a seat for breakfast?
No, we cannot accept seat reservations. It is first come, first served.
The restaurant's name is "BAKERY CAFE" ...Is there anything other than bread and coffee?
You can have not only home-baked bread and freshly ground coffee, but also rice, curry, soup, salad, pickles, egg dishes, yogurt, juice, milk etc.
Is there a dress code for breakfast?
No. You can come to breakfast wearing hotel loungewear and slippers.
Can I know if allergic substances are used in cooking?
We are sorry, allergic substances are not displayed.
Kitchen, cooking utensils, tablewares, washing machine are common to all menus.
Also, it is difficult for us to remove the ingredients you specify from your dishes.
Communal Baths
Where is the big bath? And what time can I take a bath with it?
You can take a bath from 3:00 PM to 12: 00 midnight and 6:00 to 8:00 next morning from .
I want to know the equipment and amenity goods in the big bathroom.
There are the following items ;
[Dressing room] Hand washing & Face washing & Shaving foam, Hair dryer, Scale, Cotton swab, Tissue paper
<For Women only> Cleansing, Lotion, Milky lotion ＊ Male guests can get them from the amenities rack on the ground floor.
[Washing place] Shampoo, Conditioner, Body wash, Face washing & Shaving foam
The dressing room has a toilet.
＊Towels are only in guest rooms. Please bring towels of your rooms.
Can you keep my room card key while taking a bath?
Hotel staff cannot keep your keys, please use the valuables box near the bathroom.
You need to set your own PIN. You decide a four-digit number easy to remember.
In addition to card key, small items such as smartphones can be kept.
Around the Hotel, Sightseeing
I want to know the distance and travel time to Matsumoto-jo Castle and Kaichi School.
You can visit two national treasures, Matsumoto-jo Castle and the former Kaichi School easily from THE CELECTON MATSUMOTO.
[From Hotel to Matsumoto-jo Castle] Approximately 220m to the nearest entrance, 3 minutes walk.
[From Hotel to Former Kaichi School] Approximately 700m, 8 minutes walk. Approximately 4 minutes by car.
[From Matsumoto-jo Castle to Former Kaichi School] Approximately 900m, 11 minute walk, 5 minutes by car.
Are there any convenience stores or restaurants nearby?
A convenience store is 3 minutes walk. There is also a bento shop within a 1-minute walk.
When you need a restaurant information, please ask the reception staff. They have a map that restaurants, izakayas that serve local cuisine on it.
Around Matsumoto Station, there are various types of restaurants including chain izakayas.
